Laser Removal Consultation & Patch Test

Cancellation Policy

These policies protect your appointment, respect our time, and ensure a smooth experience for all clients. By booking at Brow Ability, you confirm you’ve read and accepted the terms below. Proceeding with payment constitutes agreement. Booking Fee A £75 non-refundable booking fee is required for first-time semi-permanent makeup appointments. This secures your slot and is deducted from your treatment cost. Some treatments require full payment upfront - we’ll let you know when this applies. The same terms apply whether you pay a booking fee or full amount online. Late Arrival Policy We operate a strict 10-minute cut-off. Appointments are timed to ensure quality results and cannot be shortened. If you arrive more than 10 minutes late, your appointment will be cancelled and payment forfeited. Please rebook via our online system. This is applied fairly to all clients. No-Show Policy A no-show means not attending without notice. The full treatment fee will be charged or retained, depending on your booking. By booking, you authorise us to collect any balance owed. Cancellations & Rescheduling 72+ hours’ notice: Reschedule for free via your Members Portal. Any payment already made will simply carry over to your new date. If the reschedule option no longer appears online, it means this window has passed and a fee will be incurred to reschedule. 48 - 72 hours’ notice: A £75 reschedule fee applies (or treatment cost, whichever is lower). 24 hours, same-day cancellations, or no-shows: A 100% cancellation fee or no-show fee applies. This includes late arrivals beyond 10 minutes. Out-of-Hours Appointments Bookings before 9:30am or after 5:00pm incur a £10 fee. Previous Brow Work If you’ve had prior brow tattooing or microblading, you must email a clear photo to contact@browability.com before booking. Failure to do so may result in cancellation and full payment being charged. If correctional work is required, a £75 correction fee applies. We may decline bookings where previous work may affect results. Contact Us WhatsApp: +44 7984 156822 (messages only) Email: contact@browability.com Instagram: @brow.ability Facebook: Brow Ability Website chat: via our booking system Please note: Our phone number is for WhatsApp messages only.

Contact Details

• SALON ABILITY

  SALON ABILITY, 112 Hollyhedge Road, West Bromwich B71 3AH, UK